Thinking on paper

We used to know where to put things if we thought we might want to find them again later. It was called filing. Filing got less fashionable in government about 15 years ago, not coincidentally at about the time that paper was getting increasingly displaced.

The way we think about and manage work and information has changed a lot since then, but to a surprising extent the idea of paper has survived much longer than the reality – all too often, we organise information as if it were on paper, even when it never has been and there is no expectation that it ever will be.

Thinking time

I went to the post office at lunch time. Lots of other people did too, so it was quite busy.

For the last few years, this post office has had a fancy queuing system (though it now no longer seems to require a dedicated member of staff to explain the self service options, which is progress of a kind). I took my ticket and prepared to wait.

The digital transformation illusion

This is something you see quite often as digital impinges on old-fashioned industries, that first of all digital makes the old product better, and then all of a sudden it creates a new product that kills the old product entirely. And so digital looks to begin with like everything’s going great, that it’s going to be wonderful, we’re going to make lots more money than we did before, and then all of a sudden, somebody comes along and crushes you.

Department of Digital

If there is a Department of Digital, and a Secretary of State for Digital, what should they not be in charge of? If there is a message from the digital revolution, it is that digital touches everything, that the remit of the Department for Analogue will never regain the heady scope it once had. Digital is not a separate thing to be bolted on when the real work has been done elsewhere, it is not a channel for final delivery, independent of context.

Interesting elsewhere – 12 June 2015

Things which caught my eye elsewhere on the web Government as a platform, or a platform for government? Which are we getting? The distinction here – and government’s choice – between a blueprint for GaaP that supports participation versus one that supports mere access, is critical. The former is about democratic re-invigoration, and the latter is […]