It is important to note that we will only accept printed forms for registration, please do not return these forms electronically as they will not be processed. The electronic versions are for your convenience and will need to be printed before return. From an email received today. Not, as it happens, about a government service.
In a world of increasingly open government data, who is going to create the services? Brian Hoadley has a powerful go at the answer: Those who campaign for the release of Government data seem to fall into a few major camps: Those who want more access to information because it will inform their work – [...]
It’s been a while since I linked to one of Jessica Hagy’s Indexed cards, which neatly capture connections contrasts and overlaps. This one sets a question for service designers, and perhaps especially public service designers. Do brilliant ideas have to have polarised responses, or can they be brilliant and inclusive? If we can do brilliant [...]
The glamour of New York high fashion is a long way from the grit of government service delivery. But if you half close your eyes, imagine away the fur coats and unwearable frocks, and photoshop human variety and frailty in rather than out, some surprising similarities emerge.