Things which caught my eye elsewhere on the web Caterpillar, cynic, evangelist or diva? « Clear message No-one seems to deny digital these days, but many pretend to acknowledge it, whilst harbouring deep seated pessimism and clinging to the notion that the web is an add-on to what we do, rather than integral. Not to [...]
Things which caught my eye elsewhere on the web Banking on the Channel Shift — Transform One lesson (of many) that we learned is that it’s not just about systems and technology. It’s very easy for any major organisation to become convinced that multi-channel integration is a massive systems investment programme that is just too [...]
Things which caught my eye elsewhere on the web ” Design Jam London 1 Johnny Holland – It’s all about interaction … At hackdays, the only time when outcomes are being shared is during the (often very short) presentations at the end of the day. At a Design Jam, the process is just as important [...]
Things which caught my eye elsewhere on the web open data doesn’t empower communities | internet.artizans I’m inspired by the idea that nuggets of opened data could seed guerilla public services, plugging gaps left by government, but i don’t see any of that in the data.gov.uk apps list. The reasons aren’t technical but psychosocial – [...]
Things which caught my eye elsewhere on the web The power of infographics Stop Trying to Delight Your Customers – Harvard Business Review Two critical findings emerged that should affect every company’s customer service strategy. First, delighting customers doesn’t build loyalty; reducing their effort—the work they must do to get their problem solved—does. Second, acting [...]
Things which caught my eye elsewhere on the web. A bumper edition today, having spent some time at the weekend culling twitter favourites and following put aside links. And at the risk of stating the obvious, I include things here because I find them thought provoking and worth sharing, not because I necssarily agree with [...]
Things which caught my eye elsewhere on the web Blogging, empowerment, and the “adjacent possible” — Scott Rosenberg’s Wordyard So when I hear the still-commonplace dismissal of blogging as a trivial pastime or an amateurish hobby, I think, hold on a second. Writing — making texts — changes how we read and think. Every blogger [...]
Things which caught my eye elsewhere on the web Mydex White Paper on implications of personal data stores for public services One area government IT has made progress is with public data, with the “power of information” policy and the data.gov.uk portal, which recognises the value of ‘unlocking’ data held by the Government for reuse [...]
Things which caught my eye elsewhere on the web What Is The Vision For Open Government Entrepreneurship? Why “the fall” of the goverati, then, you may ask. Because while there certainly is a core group leveraging social media, open source software, cloud computing, and mobile and geo-location technology and knowledge of government and the non-profit [...]
Things which caught my eye elsewhere on the web A Shiny World: Networks & Nudging (cross posted to Mud in my eyes) Never underestimate the value of knowing others can. Never underestimate the power of following others. But most of all, understand that the key to behaviour change is a weird mix of technology, digital [...]