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	<title>Comments on: Reading and doing</title>
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	<description>Working to make government work better</description>
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		<title>By: SarahP</title>
		<link>http://publicstrategist.com/2012/10/reading-and-doing/comment-page-1/#comment-23632</link>
		<dc:creator>SarahP</dc:creator>
		<pubDate>Tue, 09 Oct 2012 21:11:38 +0000</pubDate>
		<guid isPermaLink="false">http://publicstrategist.com/?p=4414#comment-23632</guid>
		<description><![CDATA[So, if we&#039;re quizzing - this would be my answer:

The ‘Most Read&#124;Done&#124;Active on GOV.UK’ list earns space on the home page because it helps to demonstrate the type of information and tools that are available, and also gives a sense that other people are using the site. These are amongst the objectives of the home page at launch, but this may change over time. The list may also provide a handy short cut to popular items... But with this as with all things on GOV.UK we&#039;ll see if/how/why it gets used, and learn from that.  As you rightly put it - any feature on the home page, or any page, needs to earn its place.]]></description>
		<content:encoded><![CDATA[<p>So, if we&#8217;re quizzing &#8211; this would be my answer:</p>
<p>The ‘Most Read|Done|Active on GOV.UK’ list earns space on the home page because it helps to demonstrate the type of information and tools that are available, and also gives a sense that other people are using the site. These are amongst the objectives of the home page at launch, but this may change over time. The list may also provide a handy short cut to popular items&#8230; But with this as with all things on GOV.UK we&#8217;ll see if/how/why it gets used, and learn from that.  As you rightly put it &#8211; any feature on the home page, or any page, needs to earn its place.</p>
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		<title>By: James Cattell</title>
		<link>http://publicstrategist.com/2012/10/reading-and-doing/comment-page-1/#comment-23631</link>
		<dc:creator>James Cattell</dc:creator>
		<pubDate>Tue, 09 Oct 2012 20:36:06 +0000</pubDate>
		<guid isPermaLink="false">http://publicstrategist.com/?p=4414#comment-23631</guid>
		<description><![CDATA[&quot;...is interesting to see what people use the site for, but I&#039;d like to see the figures behind it please&quot;]]></description>
		<content:encoded><![CDATA[<p>&#8220;&#8230;is interesting to see what people use the site for, but I&#8217;d like to see the figures behind it please&#8221;</p>
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		<title>By: James Cattell</title>
		<link>http://publicstrategist.com/2012/10/reading-and-doing/comment-page-1/#comment-23613</link>
		<dc:creator>James Cattell</dc:creator>
		<pubDate>Mon, 08 Oct 2012 16:39:49 +0000</pubDate>
		<guid isPermaLink="false">http://publicstrategist.com/?p=4414#comment-23613</guid>
		<description><![CDATA[Reminds me of the BBC&#039;s &quot;most popular now&quot; page: - 

   Map = http://news.bbc.co.uk/1/shared/bsp/hi/live_stats/html/map.stm 
   Info = http://news.bbc.co.uk/1/hi/help/5065806.stm 

Just been told we collect a lot of stats on gov.uk via Google Analytics. 
Will be interesting to compare it with direct.gov.uk data I have. 
I&#039;ll set myself up and have a look, at some point.]]></description>
		<content:encoded><![CDATA[<p>Reminds me of the BBC&#8217;s &#8220;most popular now&#8221; page: &#8211; </p>
<p>   Map = <a href="http://news.bbc.co.uk/1/shared/bsp/hi/live_stats/html/map.stm" rel="nofollow">http://news.bbc.co.uk/1/shared/bsp/hi/live_stats/html/map.stm</a><br />
   Info = <a href="http://news.bbc.co.uk/1/hi/help/5065806.stm" rel="nofollow">http://news.bbc.co.uk/1/hi/help/5065806.stm</a> </p>
<p>Just been told we collect a lot of stats on gov.uk via Google Analytics.<br />
Will be interesting to compare it with direct.gov.uk data I have.<br />
I&#8217;ll set myself up and have a look, at some point.</p>
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		<title>By: Public Strategist</title>
		<link>http://publicstrategist.com/2012/10/reading-and-doing/comment-page-1/#comment-23608</link>
		<dc:creator>Public Strategist</dc:creator>
		<pubDate>Mon, 08 Oct 2012 07:05:18 +0000</pubDate>
		<guid isPermaLink="false">http://publicstrategist.com/?p=4414#comment-23608</guid>
		<description><![CDATA[I agree that &#039;Most Done&#039; isn&#039;t really right either, but thinking about whether &#039;Most Active&#039; would be better makes me wonder what that list is really trying to do in the first place. On a news site, a most read list tells me something about what other people are interested in right now - in effect, it&#039;s a crowdsourced front page - and if lots of other people find those stories interesting, I might well find them interesting too. On a sales site, a top sellers list tells me what the hot products are, the things I am missing out on by not buying this very moment (Amazon has a heading &#039;What Other Customers Are Looking At Right Now&#039;).

Gov.uk isn&#039;t doing either of those things, because the needs it is addressing are primarily external to the site. Either I need a new passport or I do not. Either I have lost my job and need to find a new one or I haven&#039;t. Knowing that student finance login is the second most popular activity is not, alas, going to to make me a student again.

So I think there is a question which comes before what this list should be called, which is what it is for. I realise that I don&#039;t know the answer, though I am sure that GDS will have thought about it. If you were to have to complete the following sentence, what would you put?

&quot;The &#039;Most Read&#124;Done&#124;Active on GOV.UK&#039; list earns space on the home page because it...&quot;]]></description>
		<content:encoded><![CDATA[<p>I agree that &#8216;Most Done&#8217; isn&#8217;t really right either, but thinking about whether &#8216;Most Active&#8217; would be better makes me wonder what that list is really trying to do in the first place. On a news site, a most read list tells me something about what other people are interested in right now &#8211; in effect, it&#8217;s a crowdsourced front page &#8211; and if lots of other people find those stories interesting, I might well find them interesting too. On a sales site, a top sellers list tells me what the hot products are, the things I am missing out on by not buying this very moment (Amazon has a heading &#8216;What Other Customers Are Looking At Right Now&#8217;).</p>
<p>Gov.uk isn&#8217;t doing either of those things, because the needs it is addressing are primarily external to the site. Either I need a new passport or I do not. Either I have lost my job and need to find a new one or I haven&#8217;t. Knowing that student finance login is the second most popular activity is not, alas, going to to make me a student again.</p>
<p>So I think there is a question which comes before what this list should be called, which is what it is for. I realise that I don&#8217;t know the answer, though I am sure that GDS will have thought about it. If you were to have to complete the following sentence, what would you put?</p>
<p>&#8220;The &#8216;Most Read|Done|Active on GOV.UK&#8217; list earns space on the home page because it&#8230;&#8221;</p>
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	<item>
		<title>By: SarahP</title>
		<link>http://publicstrategist.com/2012/10/reading-and-doing/comment-page-1/#comment-23604</link>
		<dc:creator>SarahP</dc:creator>
		<pubDate>Sun, 07 Oct 2012 22:11:36 +0000</pubDate>
		<guid isPermaLink="false">http://publicstrategist.com/?p=4414#comment-23604</guid>
		<description><![CDATA[Hi @pubstrat - you make a really good point! 

You&#039;re right that one of our objectives is to &quot;get people to the quick do&quot; and we talk a lot about doing, and not so much about reading.  That said, there are still a lot of Guides on the site, for people who want to read a bit about what&#039;s involved before getting stuck in with the doing, so I&#039;m not sure we can go all out for &quot;Most done&quot;, but how about &quot;Most active&quot;? That&#039;s the current suggestion at GOV.UK HQ, but what do you think?

And on other notes... we&#039;re still optimising for mobile, and tuning the font, so those should both be rather more polished by the time we come out of Beta!  If you spot anything else that you think needs attention then let us know at govuk-feedback@digital.cabinet-office.gov.uk]]></description>
		<content:encoded><![CDATA[<p>Hi @pubstrat &#8211; you make a really good point! </p>
<p>You&#8217;re right that one of our objectives is to &#8220;get people to the quick do&#8221; and we talk a lot about doing, and not so much about reading.  That said, there are still a lot of Guides on the site, for people who want to read a bit about what&#8217;s involved before getting stuck in with the doing, so I&#8217;m not sure we can go all out for &#8220;Most done&#8221;, but how about &#8220;Most active&#8221;? That&#8217;s the current suggestion at GOV.UK HQ, but what do you think?</p>
<p>And on other notes&#8230; we&#8217;re still optimising for mobile, and tuning the font, so those should both be rather more polished by the time we come out of Beta!  If you spot anything else that you think needs attention then let us know at <a href="mailto:govuk-feedback@digital.cabinet-office.gov.uk">govuk-feedback@digital.cabinet-office.gov.uk</a></p>
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	<item>
		<title>By: tim</title>
		<link>http://publicstrategist.com/2012/10/reading-and-doing/comment-page-1/#comment-23540</link>
		<dc:creator>tim</dc:creator>
		<pubDate>Wed, 03 Oct 2012 10:33:42 +0000</pubDate>
		<guid isPermaLink="false">http://publicstrategist.com/?p=4414#comment-23540</guid>
		<description><![CDATA[I&#039;d have Most Popular, or just Popular.  Or if really necessary,  separate lists.

Popular actions
Popular pages/guides

I think the current .gov.uk page is a huge improvement on earlier iterations (my youngest child quite enjoyed the challenge of the carousel). I hope they nail the problems with their Webfont - text still sometimes looks scratchy in Firefox.]]></description>
		<content:encoded><![CDATA[<p>I&#8217;d have Most Popular, or just Popular.  Or if really necessary,  separate lists.</p>
<p>Popular actions<br />
Popular pages/guides</p>
<p>I think the current .gov.uk page is a huge improvement on earlier iterations (my youngest child quite enjoyed the challenge of the carousel). I hope they nail the problems with their Webfont &#8211; text still sometimes looks scratchy in Firefox.</p>
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