Interesting elsewhere – 30 November 2010

Things which caught my eye elsewhere on the web

  • Banking on the Channel Shift — Transform One lesson (of many) that we learned is that it’s not just about systems and technology. It’s very easy for any major organisation to become convinced that multi-channel integration is a massive systems investment programme that is just too scary to take on. The reality […] is that if you start with a focus on creating integrated customer experiences it is possible to make real headway ahead of the infrastructure challenge […]. But it starts when you choose to define multi-channel as a priority and break out of the organisational channel silos. […]
    There are plenty of examples of branch redesign but not much evidence of anyone really reshaping the question. I think the real channel shift challenge is this: should my bank have two teams thinking about a) the role of the branch and b) how to drive direct/digital banking or should my bank be crashing these questions together and thinking about how to deliver an integrated multi-channel experience for customers?
  • How do you operationalize knowledge? So, my point is simply this: KM is the abstract doesn’t help anyone.  There comes a point where you have to drag the theoretical into the actual.  You have to  take knowledge from this abstract plane and operationalize it so people can get some use out of it.
    Put more simply: at some point, you have to write it down and distribute it.  How much thought have you put into this part of it?  Understand that, and you’re halfway there.
  • The New Rules Of Email | Six Pixels of Separation – Marketing and Communications Blog – By Mitch Joel at Twist Image I’ve come to accept that my inbox is just one big, never-ending game of Tetris – where the email keeps flowing down into my inbox. In this strange race against time, I’m competing to respond and move the correspondences over into their appropriate file folders. Unfortunately (and much like Tetris), the emails keep stacking up and increasing speeds to the top and it’s, essentially, “game over” for me. It doesn’t end and they are no bonus rounds or extra lives to save me.
  • Don Tapscott: New York Times Cover Story on “Growing Up Digital” Misses the Mark But the evidence suggests that many young people today are using technology to become smarter and more capable than their parents ever could be; and, like Vishal, to accomplish important, perhaps great things. Rather than kids losing their attention spans there is a stronger case to be made that growing up digital is equipping today’s youth with the mental skills, such as scanning and quick mental switching, that they’ll need to deal with today’s overflow of information. The superior performance for many of them, as evidence by university graduation rates show they know when they have to focus, just as the most intelligent members of my generation did. They may think and process information in a different way than most boomers do, but that doesn’t stop them from coming up with brilliant insights, new models of doing business, new ways of collaborating; or, for that matter, creating a carefully edited film as a teenager.
  • Premise: Open Data: How Not To Cock It Up We should celebrate the fact that the political classes are paying attention to open data. And we should celebrate the fact that we are starting to get information that many of us in this room have been clamouring for for years. But we should also realise that the current situation is extraordinary, and if we don’t work together to manage it quite carefully, it could crash from extraordinary to ordinary with considerable speed.And that’s why the title of my talk today – a talk which is addressed to each and every one of you in the audience – is Open Data: How Not To Cock It Up.

    What do I mean by cocking up open data? I mean making making mistakes that result in the flow of data we think is so valuable either drying up, or never starting in the first place. And when I say mistakes, I mean mistakes that we can make – those of us in this room right now, not the politicians.

  • Why Is Everyone Worried About Attention Now? | DMLcentral In times of great technological change like our own, when many of us feel challenged by new ways of responding to the world, it is natural and normal and good that we worry about what the change is doing to our children.  But their video games and texting are the best possible preparation they could have for their digital future.  We have to unlearn old patterns before our neurons lead us sleekly and rapidly to an effortless interface with new technologies
  • Public sector approaches to public cloud have to relax – In-Depth – CIO UK Magazine There’s been a deafening, almost messianic, chorus of “cloud, cloud, cloud” at recent events exploring the future direction of public sector IT. Yet one question remains unanswered: what will happen when the elephant snoring loudly in the wings awakes? You know the one – it’s sporting an ill-fitting straitjacket marked Security.