Things which caught my eye elsewhere on the web
At 6.25 p.m. the Prime Minister left 10 Downing Street for Buckingham Palace. I went with him; and on the drive we neither of us said a word. There was so much, or nothing, left to say.
People are so busy getting better at fixing problems that they forget the real point, which is to stop doing what causes the problem in the first place.
Improving the speed and quality at which you fix things is a worthwhile objective: that is, if (and only if) things break down less often as a result. So when you look at repair processes, it is more important to look at why things break down, and to prevent them from breaking down, than to focus on getting better at fixing things.
For some time now, we’ve been focused on the customer experience at BT. We looked at the way we dealt with customer requests, how often we delivered what the customer wanted, when the customer wanted it and how the customer wanted it. And we would take a close look at how often we got that right. A very close look. Because it affected what we took home.
With the Obama Administration placing a high priority on the goal of transparency in the federal government these days, blogging has become a dynamic, useful tool for agency officials to communicate thoughts, opinions and information directly to the public. High-ranking federal officials are taking to the web and fueling a communications trend that is rapidly expanding and here to stay. Here are five of the blogs in government that everyone is – or will be – talking about.