Rick Segal realised he needed a visa in a hurry:

I happened to wander onto the Australian site which talks about all the visa requirements and, golly gee, it’s all electronic.  Click this, fill in that, fork over 20 bucks, and bob’s yer uncle, get the barbee fired up.  Yup. In just under 6 minutes, I was able to electronically fill out the form, pay for, and get confirmation of a multiple entry visa into Australia.  On my BlackBerry. 10 minutes after I realized I needed to get this done. That’s progress, folks.

Major kudos to the Australian Government as this has to be the smoothest piece of foreign paperwork I’ve ever filled out; well done!

That’s not just interesting as a service, it’s an interesting recognition that it is a service they are providing.