Setting a lead for others to follow

Our approach to customer service is often described – not least by me – as a lagging indicator of what commercial service providers were doing five or ten years ago.  Nice to see the opposite, for a change.

As the Guardian reports, manky cards may be on their way out from travel agents’ windows:

The holiday bargains detailed must be available while the card is being displayed. As you can imagine, this can be time-consuming, with agents having to repeatedly check that the information in their windows is up to date, so some travel agents are investing in digital screens where bargains are displayed, where the information can be updated easily and quickly.

Digital screens updated from a central point instead of locally hand written cards.  Who would have thought it?  Where could they have got the idea from?